All pieces of jewellery are made by me, Kate. I am currently living in Mexico so making in my home studio and sending back to the UK in one parcel once a month.

*I currently have a higher number of UK customers which is why I have decided to do this but if/when that changes I will update my method of shipment.

Once my monthly parcel reaches the UK, all orders will be sent in my eco-friendly packaging and shipped from the UK via Royal Mail special delivery which is tracked, insured and guaranteed next day delivery. You will receive an email with your tracking details as soon as your parcel has been shipped.

Once my monthly parcel reaches the UK, all orders will be sent in my eco-friendly packaging and shipped from the UK via Royal Mail international which is tracked and insured. Please note depending on your country of residence this may take up to 2 weeks to be delivered. You will receive an email with your tracking details as soon as your parcel has been shipped.

Semi-custom and bespoke pieces on my website are all non-refundable and cannot be exchanged due to the custom specifications. I will endeavour to draw your perfect design and make by hand with the highest quality so I am sure you will be completely happy with your final piece. 

Any pieces purchased from my collections can only be refunded if there are issues with the manufacture of the piece (which I hope is never an issue as I pour my heart and soul into each piece I create). Every piece of jewellery is completely made by hand therefore no piece will be completely ‘perfect’ which I love but if there’s a genuine fault, then please do let me know asap via hello@soulandsapphire.com and have your piece returned to the UK address within 14 days, in perfect condition and in their original packaging.

All metals I use are recycled and all stones have been carefully chosen from respectable sources.

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As travel is now a possibility again, I will try to source as many stones in person as I can. Visiting the mines and handpicking each piece is my ongoing goal.

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Each piece is sent out in packaging that is recycled and recyclable. My thank you cards are made from plantable paper and jewellery bags are offcuts from sari’s.

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I make most of my jewellery as semi-custom pieces so you get to choose if you want a necklace or a ring in your desired size. This eliminates wastage of materials or premade items sitting waiting to be chosen.

I wish I could say yes to every request but unfortunately, that just isn’t possible. Instead, I try to open my list once a month and take on as many as I think I can comfortably make in that time. This means there aren’t exceptionally long wait times so once we’ve designed together and your piece has been paid for, it should take no longer than 6 weeks.