Shipping

Updated 26th June 2026

Made in Mexico. Shipped worldwide from the UK.

I create your jewellery by hand in Sayulita, Mexico and send completed collections to my UK fulfilment point by insured DHL approximately once a month. From there your order is carefully packaged and sent tracked and insured.

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Next shipment with DHL will be...

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EU Customers 

Unfortunately, due to the new EU laws, we have had to pause orders shipping into EU countries.

I am truly saddened by this turn of events and will keep looking for alternative ways for you to receive your new jewels however until then, all shipments will be on hold.

Returns

Semi-custom and bespoke pieces on my website are all non-refundable and cannot be exchanged due to the custom specifications. I will endeavour to draw your perfect design and make by hand with the highest quality so I am sure you will be completely happy with your final piece. 

Any pieces purchased from my collections can only be refunded if there are issues with the manufacture of the piece (which I hope is never an issue as I pour my heart and soul into each piece I create). Every piece of jewellery is completely made by hand therefore no piece will be completely ‘perfect’ which I love but if there’s a genuine fault, then please do let me know asap via hello@soulandsapphire.com and have your piece returned to the UK address within 14 days, in perfect condition and in their original packaging.